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+1 212-447-0036

FREE SHIPPING ON ORDERS OVER $40

FAQs

Frequently ASKED QUESTIONS

What is the shelf life/expiration date of a product?

All of our products have a 3 ½ year shelf life. There are 4 digits located on the bottom of the product which represents the month and year of production. Add 3 ½ years to the year produced and that is the expiration date of your product.

Are your products Cruelty-Free?

We do not test any of our products on animals. We are committed to producing cruelty-free cosmetics.

Are your products Gluten-Free?

Yes, our products are Gluten free! For any specific ingredient concerns, please contact our office for assistance.

How do I qualify for free shipping?

Free Shipping within the USA on all orders over $40.00 in product. Standard shipping is via USPS or UPS. Expedited Shipping information is available at check out. International orders shipping cost will vary by country and these fees will be calculated upon check out.

Do you ship Internationally?

Yes, we do ship internationally. Shipping cost will depend upon location. Shipping rates will be available at checkout. Shipping rates do not include duties or taxes that may get applied within your country.

I forgot my password, how do I log in?

If you need help resetting your password, we can help by sending you a link to reset it. Go to MY ACCOUNT Click Forgot My Password Enter either the email address you use on your account Enter Security Code. Security codes will be the characters at the bottom of the input box Click Send Reset Email Check your inbox for a password reset email Click on the URL provided in the email and enter a new password

Email Received?

If you don't see the email in your inbox, please check your spam/junk folder. Make sure email address: info@moodmatcher.com is not blocked or make sure all emails from this email are always delivered. The forgot password feature has been checked and confirmed to be working as expected.

How can I receive coupons/samples or promotions?

We have different promotions every month sent via our email newsletter. Please be sure to sign up and receive a 10% coupon for your first order. To Sign up, easily go to upper left corner of the website and Click EMAIL SIGN-UP. It will show a pop-up form to enter your email and you’ll get your 10% OFF discount via email instantly.

Problems with checkout?

We currently accept Visa, MasterCard, American Express® and Discover Card. Your billing information must be exactly as it appears on your credit card statement. Double check that the billing address on the credit card and matches your account billing address, try re-entering your CVV or security code, and be sure that the card is current and valid. After validating the information you've entered and an error message is received as a second attempt, please contact us or contact your card company for further assistance.
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